Technology Support Technician, Field Support

Technical College System of Georgia

Office of Information Technology and Data Resources

Entry Salary: Salary will be commensurate with experience Location: Southwest GA Region

 

The position is open to all applicants that meet the minimum qualifications below.

The Technical College System of Georgia (TCSG) is seeking highly qualified applicants for their full-time Technology Support Technician, Field Support position in the Office of Information Technology and Data Resources. The Technology Support Technician is responsible for working directly with staff to provide basic technology support. This is a federally funded position.

RESPONSIBILITIES

• Responds to telephone calls and electronic support
• Provides information regarding technology resources
• Initiates and maintains customer support for computer software and application
• Resolves routine problems as instructed or escalates more complex issues to appropriate personnel.
• Responsible for LAN
• Creates and maintains E-mail and Domain Accounts for
• Assists in maintaining IT Department inventory, including additions, transfers and surplus of
• Installs, upgrades, and troubleshoots MAC and Windows personal computer hardware and
• Instructs customers in correct procedures, special requirements, restrictions and
• supporting documentation needed to complete relevant
• Ensures that training is provided for the users as new technologies are
• Assists in identifying customer needs and working with vendors to obtain price quotes to fulfill customer technology needs.
• Performs VoIP system moves, adds, and
• Installs, maintains, and troubleshoots network and local
• Configures and supports mobile devices to include cell phones and
• Assists with setup and configuration of audio/visual

COMPENTENCIES

• Knowledge of computer and network hardware, operating systems, application software, and network infrastructure.
• Knowledge of computer software configuration and customization
• Knowledge of the tools and techniques used in the diagnosis and resolution of computer software and hardware problems
• Knowledge of Desktop Operating Systems from Windows 10 forward
• Skill in the operation of computers and job-related software programs
• Decision making and problem-solving skills
• Skill in interpersonal relations and in dealing with the public
• Critical thinking skills
• Oral and written communication skills
• Ability to evaluate and analyze existing applications and identify deficiencies

MINIMUM QUALIFICATIONS

• High School Diploma or GED and One year of work-related experience

Must reside within the Southwest GA region and willing to travel within the following counties, but not limited to: Thomas, Lowndes, Coffee, Irwin, Dougherty, Sumter, Laurens, Houston, and Muscogee

PREFERRED QUALIFICATIONS

• Associate degree *and* two years of work-related
• Industry Certification (i.e., CompTIA, Microsoft, Cisco, )

HOW TO APPLY

Interested parties should apply at Team Georgia Careers, Team Georgia Careers Website

 

Applications will be accepted until April 10, 2024. Due to an anticipated large volume of applications, only those who receive an interview will be notified of the status of the position.

It shall be a condition of employment to submit to a background investigation. Offers of employment shall be conditional pending the result of the background investigation.

Federal Law requires ID and eligibility verification prior to employment.

All male U.S. citizens, and male aliens living in the U.S., who are ages 18 through 25, are required to register for the military draft and must present proof of Selective Service Registration upon employment.

Applicants who need special assistance may request assistance by phoning (404) 679-1759.

The Technical College System of Georgia is an equal opportunity employer and does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political

affiliation or belief, genetic information, disabled veteran, veteran of the Vietnam Era, or citizenship status (except in those special circumstances permitted or mandated by law).

 

An Equal Opportunity Employer